PAC Supervisor

An opportunity has arisen within the Patient Access Centre for a permanent Supervisor in the General Surgery Team.
The Supervisor plays an important role within the Department, working closely with the Management Team to ensure the efficient and effective operational management of all administrative services.
You will be responsible for ensuring that national and local targets are delivered, that the quality of care is of the highest standard and for continually improving processes and procedures., + Line management of 6 Band 2 booking clerk staff. To include but not limited to management of sickness, annual leave, performance, training, team meetings, yearly appraisals.
+ Management and planning of Staff Rota ensuring there is adequate cover on the phones, supporting the team as required during staff absence. Escalating any staffing issues to the Management Team as required.
+ Management of capacity issues, escalating issues as required.
+ Supporting booking clerk team on the phone lines to ensure all call targets are met.
+ Supporting the Management Team in the recruiting and training of new staff into the team as required.
+ Liaising with a multi-disciplinary team of both clinical and administrative staff to ensure all service targets and standards are met.
+ Supporting the Management Team to ensure all Local, Trust and NHS England targets are met as expected.
+ Attending RTT meetings as required. Supporting the Management Team in validation of RTT pathways to ensure any errors are corrected., Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
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You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

You will have knowledge of clinic management and booking rules, proven experience of working in a supervisory role within an administrative setting and of working with a multi skilled team.
Proven experience in line management and change management are also desirable., The Patient Access Centre is comprise of 7 teams who book 95% of all outpatient booking across the acute and community organisations. Therefore, you must be able to work independently, demonstrate excellent prioritisation and time management skills and have the ability to cope with complex situations.