Palliative Care Coordinator

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations. Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you. We welcome applications from people who share our values and can help us deliver outstanding care in our local community., Coordination Duties: To work as part of the team for the Specialist Palliative Care Service liaising closely with clinicians to ensure a timely response to referrals. Taking and recording referrals electronically and allocating care packages under the supervision of the lead clinician and working alongside the integrated teams and a variety of organisations and care providers. Call Handling Duties: To deliver an effective, safe and competent call handling service for callers to the Specialist Palliative Care Service which includes patients, their representatives and Healthcare professionals, The role is interesting and varied, where candidates require good communication skills with the ability to interact professionally with patients, relatives and other staff groups:

• Administrative support to clinical and non-clinical staff
• Make and receive referrals from a number of agencies. Record referrals electronically on SystmOne and liaise with clinicians to ensure a timely response to referrals
• To be responsible for working with team leads and clinicians revising and prioritising packages of care, as required
• Communicate effectively to care staff working within the service regarding patient needs
• Managing, monitoring and actioning tasks on SystmOne and emails received by the service
• To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties
• Provide service users and professionals with information, assistance and signposting, as required, To communicate with patients, families, carers and colleagues at an appropriate level providing clear information and guidance and dealing with patient's fears and lack of understanding. Exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and ensuring these are passed to the relevant person in a timely manner.
• Work closely with the existing administrators across the organisation to provide ongoing administrative support to the Trust as a whole
• Act as an administrator for new and ongoing tasks within the team
• Support initiatives for the team
• To create and maintain reports, spreadsheets and correspondence using a variety of computer packages including Word, Excel and Outlook
• Support the management of absence process by completing and submitting absence forms as required
• Manage the phones and output from calls
• Processing, filing and distributing confidential reports and documents
• Interact with employees at different levels of the organisation
• Produce letters and arrange diaries
• Maintain databases
• Carry out any photocopying, scanning or filing, as required
• To undertake any duties commensurate with the post
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free. Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application. Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system. Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register. DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.

We are looking to appoint a self-motivated individual with initiative, drive, strong interpersonal, admin and IT skills to work as a Palliative Care

Coordinator based at St. James' Clinic, Exton's Road, King's Lynn