Palliative Care Receptionist

This is an exciting opportunity to join our Hospice Admin Team to provide a a responsive reception service.
The post holder will be the first point of contact for patients, carers and staff, both as 'meet and greet' face to face and also on the phone.
You will maintain the admissions, discharges and transfers to and from the Inpatient Unit accurately and in a timely manner, as well as help book patient transfers, manage maintenance issues, and maintain stock.
You will also provide clerical support to the Hospice Team and update SystmOne / Lorenzo as needed.
This role is 08:45 - 17:00, Wednesday - Friday., · Answer the telephone, prioritise calls and disseminate information verbally and via message books thus relieving staff from additional interruptions where appropriate and assist in the continuity of care.
· Welcome all visitors to the Hospice, registering car details for parking as appropriate and showing visitors to the Ward. Act as the 'first point of call' for the Hospice.
· Handle incoming and outgoing emails within appropriate timescales, and in accordance with departmental procedures., We continue to encourage and support our staff to participate in the seasonal respiratory vaccination programme in order to protect themselves, colleagues and their patients.
GETTING TO WORK
We offer parking on site at Salisbury District Hospital, a daily charge applies. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through the bus services to the city centre and other areas.
OUR COMMITMENT TO EQUALITY
We are committed to making Salisbury an inclusive and welcoming place for every single staff member, regardless of who they are and where they come from. Equality sits at the heart of everything we do, and we ensure that all employees have equal opportunity to develop, to apply for promotions and to work flexibly.
The Trust actively promotes a work environment free from harassment and discrimination and provides training for staff to ensure this happens. We also closely monitor recruitment activity, training, development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, martial status and age.
OTHER INFORMATION
If this job requires you to have DBS check to enable you to properly fulfil the requirements of the job, on appointment, you will be required to replay the cost of obtaining a DBS check and this amount will be reclaimed in instalments from your salary. Many staff use the DBS update service at a cost of £13 per annum but you need to sign up for this via their website.
Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.
JOIN THE CONVERSATION
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Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme., We offer excellent benefits that help make SDH a great place to work. These include but aren't limited to:-
+ Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
+ Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 years
+ An additional day's leave to celebrate your birthday (after 12 months)
+ Access to a career average revalued earnings pension scheme
+ Life assurance if a member of the pension scheme
+ An extensive Health and Wellbeing offer to help you deal with life's challenges
+ Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home
+ Cycle to work scheme
+ Uniform provided (where required)
+ On site Day Nursery and Holiday Play scheme
+ On site health and fitness club
+ On site car parking
+ Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.