Palo Alto (Prisma)

Salary not available. View on company website.

Flint UK Technology Services, Can be based anywhere

Posted 1 day ago, 3 Jan | Get your application in today.

Closing date: Closing date not specified

job Ref: 4a4166b3134147b28da7177380232132

Provide configuration review, troubleshooting, and best practices assistance to the partner to aid in the resolution of customer issues.
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues.
Gather and retain partner-specific documentation in a secure location for ease of troubleshooting.
Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Occasional travel may be required to customer sites in Germany.

More than 4 years of experience working with Palo Alto Networks technology in a client/partner-facing technical role.
Excellent written and verbal communication skills.
Required experience with TCP/IP.
Strong experience with Palo Alto Networks products and technology.
Strong experience in Routing & Switching (OSPF/BGP/VLAN/STP).
Experience with Authentication Protocols is a plus (Radius/TACACS).
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required.
BA/BS in computer science or equivalent or equivalent military experience required