PALS & Complaints Administrator

University Hospitals Bristol and Weston NHS Foundation Trust

PALS & Complaints Administrator

£25700

University Hospitals Bristol and Weston NHS Foundation Trust, Bristol

  • Part time
  • Permanent
  • Onsite working

Posted 5 days ago, 13 Sep | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 132cbf682ec54326b97e220d31e7903b

Full Job Description

For informal enquiries please contact Petra Jacobs, Radiotherapy Services Manager on .

  • To be responsible for all clinical work in The Gamma Knife Centre, including working out of standard hours as required.

  • To provide accurate and detailed information and support to patients and carers regarding pre-treatment assessment and treatment delivery, also ensuring that any staff caring for patients in an emergency situation, have access to relevant guidance and information to ensure safety.

  • Be recognised and accessible as an expert in their specified field of Gamma knife treatments, continuously developing clinical practice, giving expert advice and disseminating knowledge to the profession and to a wider health care arena.

  • To assist in all aspects of department management, deputising for the Radiotherapy Services Manager as and when required, in the appropriate forum.


  • To be involved with the development of radiotherapy services.

    Due to expansion of services to include Tiers 3 and 4 services, we are looking for an enthusiastic and committed therapeutic radiographer to lead our Gamma Knife Services (all tiers including paediatric).

    We have a positive can do culture embedded in our multiprofessional team working that prides itself in delivering an excellent patient experience.

    To succeed in this role it is essential that you have previous experience in Gamma Knife, have excellent interpersonal and organisational skills and be patient focused in all that you do.

    This role has many facets including management, radiation protection and the training and education of others to a very high standard.

    This is an exciting time to work in the Bristol Gamma Knife Centre, developing new treatment pathways for the region.

    The applicant will require change management skills to implement these new treatment pathways.

    University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

    UHBW has been rated by the CQC as Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.

    As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.

    Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

    UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.