PALS Officer

You will work as one of a small team of PALS officers, based in individual offices in hospitals across Cumbria, Newcastle, Northumberland, North Tyneside.

North of Tyne PALS (Patient Advice and Liaison Service) delivers the PALS service for all NHS organisations and services in Newcastle, Northumberland and North Tyneside. It is hosted by Northumbria Healthcare NHS Foundation Trust.

Please note: this vacancy may close earlier than advertised once the maximum number of applicants is met., PALS acts on behalf of patients' their families and carers, liaising with staff, managers and, where appropriate, other relevant organisations, to negotiate speedy solutions to any problems or concerns and find answers to questions.

We are seeking to appoint a highly motivated individual to join our small team.

You should be educated to NVQ 3 or equivalent with at least 2 years' experience of working in a customer care environment or providing information and advice, including handling difficult or stressful situations. You should have an ability to liaise, with an understanding of person-centred approaches to ensure good outcomes for patients, their families and carers.

The role involves working with people to resolve problems therefore excellent communication and negotiation skills are essential, as is an understanding of the health and social care issues affecting a diverse range of communities.

No two days are the same. If you enjoy working with people and making a difference, we would like to hear from you. This is an excellent opportunity to support those who use NHS services and to help bring about changes to the way that services are delivered.

Northumbria Healthcare NHS Foundation Trust manages three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way.