PALS (Patient Advice & Liaison Service) Administrator

To receive, acknowledge and accurately record concerns, compliments and feedback from patients, carers and visitors to the Trust, listening to concerns raised, acting quickly to liaise with Trust staff to facilitate early resolution where possible., The PALS team provide impartial non-clinical advice and information to patients, carers and visitors to the Trust supporting frontline problem-solving and signposting as appropriate.

The role will also promote the Patient Advice and Liaison Service throughout the Trust ensuring that information about the service is widely available and up to date to ensure service users are aware of the routes they can use to engage with and feedback to the Trust

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.