PAMHS Service Coordinator

An exciting opportunity has arisen within PAMHS department to work with the administrative team. You will be required to provide high quality administrative support to contribute to the efficient running of our service. The post holder will provide professional, high quality, comprehensive senior administrative support to enable Psychological team to deliver effective services to our patients, ensuring appointments and communications are processed in timely manner. The post holder will be expected to work as part of the outpatient team and may be asked to provide cover for other team members when necessary to ensure smooth day to day running of the department. You will need to be a strong team player, with excellent communication skills and committedto providing the highest possible standard of service to our patients, families and to both our internal and external colleagues. The successful candidate will be based in PAMHS department - flexible working arrangement can be considered.,

• To be the first point of contact for patients/parents, GPs, referrers and other healthcare professionals, managers and staff contacting the department.
• To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families.
• Provide expert advice and leadership to ensure that high quality service is delivered.
• Liaise with clinicians and managers on all issues pertaining to the delivery of the service and follow through any necessary actions.
• Train/support onboarding and /or demonstrate own activities to new or less experienced employees / support day to day coordination of staff.
• To book and reschedule appointments for patients as requested by the clinical team and investigations as required following clinics relating to the team.
• To support clinic planning, including clinic prep, arranging tests and investigations as directed by the clinical team.
• To assist the department in meeting its RTT 18 weeks obligations in line with the Access Policy
• To obtain the results of tests and investigations and communicate them to the clinical team in a timely fashion. To inform clinical staff where delays in obtaining results arelikely to occur.
• To facilitate ad hoc department meetings, preparing and distributing all associated papers and taking minutes, dealing with any outstanding follow-up action, book venues, catering and ensure adequate IT equipment is available.
  
  GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed. We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members. We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion. We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.