Paralegal- Family Department

Salary Not Specified

Poole Alcock, Winnington, Cheshire West and Chester

Full time
Permanent
Onsite working

Posted 1 week ago, 12 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: b4f23c53360244709bd6a944587d14aa

Poole Alcock

Full Job Description

As a Family Paralegal, you will provide essential support to our Family Law team, assisting with a variety of family-related legal matters. You will work closely with solicitors to ensure the efficient management of cases, helping clients navigate complex family legal issues with empathy and professionalism., Customer Service Focus

To communicate with clients and potential clients in a positive, professional and friendly manner
To project a positive and professional image, including personal presentation
To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely
To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally
To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate
To co-ordinate a high volume of calls during peak periods, prioritising work and situations
To take messages where necessary and direct these to an appropriate member of staff in a timely manner
To pass on messages to clients and third parties where appropriate
To provide accurate information to clients and third parties
To respect the sensitive and confidential information disclosed by clients
To maintain good working relationships with colleagues
To provide cover for colleagues where appropriate (including colleagues from different teams/office locations)
To ensure the proper handover of work to colleagues covering you during periods of leave/absence
To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations
To provide general administrative support to colleagues where needed
To prepare correspondence and documents where appropriate
To ensure that the relevant case management systems used are updated promptly and accurately
To ensure that client files, both paper and electronic, are organised and stored correctly and securely
Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view

Customer service focus
Information management
Organised with good time management
Attention to detail and accuracy
Skilled in the use of IT
Ability to follow instructions
Self-motivation
Good use of initiative
Ability to work to deadlines and under pressure
Verbal and written communication
Problem solving skills
Ability to handle complex information
Ability to communicate with all kinds of clients
Respect for confidential information

Poole Alcock is a well-established and reputable law firm, specialising in family law. We provide expert legal services to clients in matters such as divorce, child custody and financial settlements. We are seeking motivated and dedicated Family Paralegals to join our dynamic team and assist in providing exceptional client care.

Competitive salary
20 days per annum annual leave plus statutory bank holidays. Additionally, the firm ordinarily closes between Christmas and New Year albeit the firm reserves the unfettered right to withdraw this additional leave as required by business needs. Extra holidays are also given for length of service. For 5 years' service you will receive an extra day's holiday and for 10 years' service a further day's holiday. Additionally, staff are not required to work on their birthday.
Entitlement to join the company pension scheme.
Entitlement to participate in the firm's cash healthcare scheme.
Staff incentive scheme
The role will be based at our office in Sandbach although there will be a contractual requirement to work at any of our Cheshire offices.
Although this role is advertised as a full time position the firm will, upon request, consider whether the role can be conducted on a part time or shared basis.
Any offer is conditional upon receipt of a satisfactory reference, a basic DBS check, Social Media Check, Employee Credit Check, Sanctions Check and a check with our Regulatory Body
Poole Alcock is an equal opportunities employer and intends to treat everyone equally regardless of disability, race, sexual orientation, age or marital status.