Parking Administrator

The job purpose is to support the service, working as part of a small team providing parking enforcement and permit arrangements including being the first contact point for customers within legislative deadlines. You will be responsible for investigating and responding to challenges and representations in line with the council's procedures including preparing and producing correspondence for appeal hearings. Your role will involve taking telephone calls from members of the public and providing advice on parking related matters. You will process queries and reconcile payments in respect of penalty charge notices and resident parking permit queries., We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

To apply for this post, you must have: NVQ Level 3 (or NVQ 2 plus willingness to undertake Level 3) in Business and Administration or equivalent qualification plus experience as detailed below. And/Or: Demonstrable experience identified within the section below.

• Experience of administration and/or financial processes.
• Experience of working with the public, in particular dealing with irate or distressed customers by phone or in person.
• Experience in the use of Microsoft packages and/or in a wide variety of software packages, including databases.
• Ability to work flexibly and under pressure in order to meet tight deadlines with minimum supervision.
• Ability to produce work to a consistently high standard.
You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.