Parking Operations Assistant

The Council is looking for a part time (20 hours per week) permanent Parking Operations Assistant to join our Parking Services Team. Working hours will be spread across Monday-Friday each week.

At Dover District Council, Parking Services are responsible for the management of off-street car parks, on-street parking controls and the enforcement of parking legalisation within the Dover District.

As a Parking Operations Assistant, you will be at the heart of this, providing administrative and operational support to the diverse environment of the parking service dealing with a variety of duties.

Main duties will include:
- Assessing applications for disabled bays;
- Arranging parking suspensions and waivers;
- Advising members of public on parking processes;
- Monitoring parking related asset maintenance requirements., A valid driving license is required for the role and use of your own vehicle may be required in order for site visits to be made when access to work vehicles is limited.

Effective customer contact in the role is vital to our service and is maintained via a number of channels including; web pages, face to face, telephone, e-mail and by letter. This creates a demanding and challenging environment.

It is essential that you have a valid full clean driving licence and a flexible approach to your duties as priorities may vary from day to day. In addition, you will need to demonstrate good customer care skills as the role requires you to deal with customer enquiries whilst maintaining professionalism and diplomacy in sometimes difficult circumstances.

You will have a good level of education with particular emphasis on English and Maths, and proven experience in Word/Excel software.

Ideally you will also have a geographical knowledge of the District and surrounding area.

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivery services they are passionate about.

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:
- Benenden Healthcare Membership and access to an Employee Assistance Programme.
- An Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
- A generous annual leave provision.
- A discount scheme including reduced membership rates at the local leisure centre.
- On-site parking.
- Cycle2Work scheme.
- Generous Salary Sacrifice Car Scheme.

Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.