Parking Services Support Officer

Are you interested in an exciting challenge?
Do you like communicating with members of the public?
Will you enjoy the challenge of working in a busy service environment?
An opportunity has arisen within the service area Neighbourhoods and Community Services for a Support Officer to join our Parking Services Team.
You will be responsible for:
Assisting in providing an efficient clerical, administrative and financial processing service to staff within Parking Services.
Responding to written, telephone and electronic enquires demonstrating a detailed working knowledge and an understanding of parking, permit/contract and civil enforcement issues.
Administrating the progression of Civil Enforcement Charge Notices from service to conclusion.

Demonstrable experience in an administrative/support role and in communicating with customers in both written and verbal form.
NQF Level 2 or equivalent in a relevant subject or evidence to support ability to work to that level.
Ability to use knowledge of Health, Safety and Environmental policies, procedures and regulations including risks in own area of work.
Uses knowledge of Health, Safety and Environmental policies, procedures and regulations including risks in own area of work.
Uses a range of complex IT packages relating to area of work.
Ability to adopt a process of continual improvement and suggest ways of working more efficient and effectively to improve service delivery.
Knows and understands how to use, interpret, handle and communicate information.
Able to communicate sensitively and in an appropriate manner which considers the diverse needs of our communities.
Able to read, understand and convey relevant information to individuals and groups.
Provide advisory/regulatory advice within a customer focused service delivery organisation.
Completes clerical and administrative work with accuracy and attention to detail.
Demonstrate understanding of the organisation its role in the communities and what it has to offer customers.
You must be able to provide a professional customer service via the telephone, ensuring that customer calls are handled in a helpful manner and assist in the administration of the department's parking permit and contract systems.
A Basic disclosure check with the Disclosure and Barring Service will be undertaken for this post.