Parking Technician

An opportunity has arisen for a Parking Technician (Parking Appeals) to support the notice processing function within the team. The role involves dealing with correspondence in relation to the Traffic Management Act 2004. This includes parking, bus lane and moving traffic enforcement appeals, managing and responding to customer enquiries and complaints as well as other day to day administrative tasks. The role requires adherence to legislation, legal processes and government guidance.

We are looking for an individual who has experience of working in a busy team, is able to work to statutory time deadlines and has excellent communication and customer service skills. The candidate should be fully computer literate, with good working knowledge of packages such as Word and Excel. Experience of working in a busy team, good communication skills and customer service experience would be advantageous, but not essential as full training and support will be provided to the successful candidate., We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

For all your hard work, you will receive the following:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.