Part Time Concierge

Concierge (Days) - Permananent, Part-Time, New Providence Wharf, E14

Hours: 20 hours per week, 4 on 4 off, days, 4pm - 10pm

Rate: £13.71 per hour

Duties and Responsibilities

• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.



• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.



• To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.



• Accepting and issuing of resident s parcels.



• Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.



• Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio s, internal intercom system, b. Life etc.



• Ensure only authorized persons are given access to areas.



• Issuing of visitor parking permits, offering explanations to the onsite parking procedures.



• Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.



• Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.



• Correct reporting of any security / health and safety issues.



• Correct reporting of any incidents or complaints.



• Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.



• Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.



• Cross training of other resort departments.



• Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.



• Receipt & issue of residents dry cleaning/laundry ensuring relevant paperwork is completed.



• Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.



• Pro-actively dealing with maintenance and cleaning problems that are identified within the estate. Maintain a safe environment for all people in the estate at all times.



• Secure handling of people s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR. Report any accidents and record in the accident book as appropriate.



• Turn on and off the lobby lights at the appropriate times.



• Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.



• Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.



• Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary. Know all essential aspects of the resort.



• Build a good rapport with residents


Skills, Experience & Qualifications


• Excellent communication skills.



• Polite and confident with a great deal of patience.


Ability to multi-task and time-manage.


• Strong verbal and written communication skills


Ballymore operates as an equal opportunities employer.


• Excellent communication skills.



• Polite and confident with a great deal of patience.


Ability to multi-task and time-manage.


• Strong verbal and written communication skills