Part Time Forensic Document Support (3699)

Successful candidates will be required to deliver an industry leading document checking service (FDCS) to GBG's Identity customers and partners. The Forensic Document Examiner will ensure customer support/queries are dealt with quickly and thoroughly across multiple platforms.
As you research and build your document knowledge, you will help to expand and maintain GBG IDscan document library and prepare reference data for our Document Knowledge Team to enable them to train our software and expand our samples database used as a tool in the document verification process.

What you will do

You will:

• Respond to customer requests over live chat, portals and emails


• Maintain the integrity of records and collect information, evidence, ID samples in a legally admissible and responsible manner, as prescribed by IDscan


• Act on information, either directly or through escalation


• Prepare reference data to build your document knowledge and help to train our software


• Review semantic and visual features of identity documents


• Manage daily transcript report


Additionally, you may:

• Regression test new document library packages and compare against older versions as and when required



• Define new document types/ enhance the existing ones
  
  Attention to Detail: Exceptional focus on accuracy, with the ability to ensure all documentation and records are precise and up to date.


• Data Analysis & Critical Thinking: Strong ability to analyze data, think critically, and develop effective solutions to complex issues.


• Adaptability & Decision-Making: Comfortable adapting to new challenges and making informed decisions in a dynamic environment.


• Self-Management: Able to organize and prioritize your workload independently while maintaining a high standard of performance.


• Autonomy: Ability to work autonomously with minimal supervision while taking ownership of tasks.


• Communication Skills: Excellent verbal and written communication skills, with proficiency in writing clear documentation and reports, coupled with an outstanding command of the English language.


• Fast Learner: Quick to learn new tools and IT systems, with a baseline competency in PowerPoint, Excel, Windows, and Outlook.


• Customer Focus: A strong commitment to providing excellent customer service, ensuring a great experience for all clients and stakeholders.


• Team Collaboration: Acknowledges the value of teamwork, supporting others while being capable of working independently when required.


• Analytical Mindset: Demonstrates clear analytical thinking, with a passion for learning and a commitment to delivering exceptional customer service.


• Ambition & Positive Attitude: Brings a proactive, can-do attitude to the role, with a hunger for continuous growth and industry knowledge.


• Organized & Independent: Highly organized and capable of working independently, managing your tasks efficiently and effectively.


• Flexibility: Ability to work the following schedule - Saturday Sat - 8 am - 6 pm, Sunday & Bank Holidays 11 am - 5 pm, Information Research & Problem-Solving: Proficient in gathering, analyzing, and interpreting data to develop well-thought-out solutions.


• Technical Creativity: Basic knowledge of Photoshop or design tools is a plus.


• Educational Background: A university degree is preferred but not mandatory.


• Data Protection & Privacy Awareness: Familiarity with data protection and privacy standards is advantageous.


• Identity Document Knowledge: Understanding of identity documents and fraud prevention techniques is beneficial.


• Industry Certification: CIFAS Identity Document Fraud Training (or equivalent) would be highly valued.


We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them the intelligence to make the best decisions about their customers when it matters most.

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organizations to reach and trust their customers.

Learn more at www.gbgplc.com and follow us on LinkedIn and X @gbgplc

Why you should be@GBG

• We make the world a safer place


• We trust each other and win together


• We are local experts in a global business


• We want you to be yourself


• We grow when you grow


The Team

Part of the Technology & Operations, the FDE team works directly with GBG IDscan customers, partners, and internal stakeholders to resolve document-related queries and provide a second line of defense against digital identity fraud. Working to resolve customer issues is our priority however, IDES (IDscan Document Expert System) is the brain behind IDscan document processing technology, and many teams in IDscan work on IDES to keep improving it from different aspects. IDES is the processing engine that takes images from various sources and processes them to classify, authenticate, and extract information from different types of identity documents. This team will ensure IDES is maintained and grows along with all the new documents that are introduced into the market.