Part time temporary Customer Service Advisor

Salary not available. View on company website.

Claires Inc., Digbeth, Birmingham

Posted today, 23 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 0d5ed940d2ae4c7fb27fc2c81fe05010

Be the voice of Claire's! Support our fabulous customers-both online and in-store-with any queries or complaints, always going above and beyond.
Assist our store teams by tackling issues that can't be resolved on the shop floor, keeping our customer experience top-tier.
Escalate tricky store issues to District Managers, ensuring customer happiness remains front and centre.
Handle customer contact across phone, email, and social media like a pro, meeting KPIs and maintaining that signature Claire's charm.
Build great relationships with other departments to get the info needed to solve customer queries fast.
Log every interaction on our CRM system to spot trends and help improve the customer experience.
Hit daily targets and help the team achieve (or exceed!) department KPIs and response times.

Experience: You've worked in a fast-paced customer service role and know how to juggle phone, email, and social media with ease.
Skills: Stellar communication skills (written and verbal), and you're a natural at connecting with people at all levels.
Tech: You're confident using CRM systems and Microsoft Office like a boss.
Bonus Points: If you speak French, German, or Spanish, we'd love to hear from you!

We're hiring for 2 part-time (20 hours) temporary roles to support our busy customer service team as we gear up for Christmas! Working hours are Monday to Friday, 9 AM - 5:30 PM. These are hybrid roles that will require you to work at our European HQ in Erdington 1 day a week. Ready to shine?