Parts Telesales Advisor

Are you a Parts Advisor or Telesales Advisor in search of a new challenge? You have arrived at the right place, here at Sheffield PartsPlus we are on the hunt for an experienced and enthusiastic Parts Telesales Advisor to join our successful team. PartsPlus is owned by Ford Motor Company and are true experts in their field of automotive Parts for all vehicles., Reporting to the Telesales Supervisor, the Telesales Advisor is responsible for building and maintaining strong and lasting relationships with new and existing Customers, by taking Parts orders via the Phone, Email and Customer App. The role also entails supporting Customers and providing expert advice on Parts.

• Are you a 'Team Player'?
• Do you have a 'can do' attitude to get things done?
• Are you up for a challenge?
If the answer is yes to the above questions, then this role could be right for you…
• Accurately identifying Parts for specific vehicles
• Fulfil Customer orders via the Phone, Email and Customer App
• Build strong relationships with both new and existing Customers
• Provide a high level of Customer service
• Supporting our Customers to become more profitable
  
  Be a confident and capable communicator, both written and verbally
• Have a good telephone manner
• Be a 'Team Player'
• Have a basic understanding of using a computer (full training of systems and software can be provided)
  
  We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being
Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.