Pass Office Administrator

The Pass Administrator is responsible for processing and issue Rolls-Royce staff physical security identification passes. This is to include embedded contractors, & customers of Rolls-Royce. This involves entering data into a database, chasing information missing on applications and responding to telephone and email enquiries. Working closely with the Security team and helping with access control questions, Investigations, Access logs of personnel, Auditing of the system/Users, ordering of Pass peripherals, raising/reporting any issues with the Access control software/hardware and general queries

Takes responsibility for completing administrative tasks to a high standard by organising own workload and prioritising accordingly.

-The ability to work quickly and accurately in a busy administrative environment using IT systems.

-Excellent interpersonal and customer service skills with a confident manner to be able to think quickly, react appropriately with all stakeholders in a potentially challenging environment, while keeping principles of equality and diversity in mind.

-Working effectively within a team with a "can-do" attitude and with the flexibility to switch tasks to achieve team goals.

-Be able to work within tight deadlines and last-minute requests.

-Communicates clearly, concisely, and effectively both orally and in writing.

-Knowledge of C-Cure 9000 would be helpful, but not essential as training will be provided.

What we are looking for

-Previous Security Experience

-SIA License preferable

-SC Clearance (Desirable)

-Previous knowledge of CCure 9000 (Desirable)

-Microsoft office Proficient

-Admin experience (Desirable)

-Customer Service Experience

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.