Pass Office Supervisor

As a Pass Office Supervisor at Sodexo, based at HM Naval Base, Portsmouth, you will play a key role in supporting the Pass Office Manager with the day-to-day operations of the pass office. Your responsibilities will include processing and supervising temporary ID passes for visitors to the Portsmouth Naval Base, as well as managing the security application process for contractors and sub-contractors in line with MoD requirements. You will ensure that the highest level of security is maintained at all times while embracing the principles of Collaborative Business Relationships in alignment with Sodexo's values and vision.

What you'll do:

To process and supervise all temporary ID passes for the Naval base, ensuring relevant checks are carried out and naval base processes are strictly adhered to.
Greet all visitors in a friendly, polite, and professional manner, process all passes with fifteen mins of the customer pulling their number.
Complete vetting applications and issuing passes for all contracts requiring access to the Naval base within timescales detailed in the service standard
To ensure the induction process and T cards are issued as required
Book Chaperones via the company system
To assist security colleagues with administration tasks
To raise any security concerns immediately with the authority personnel
To ensure that personnel appearances are beyond reproach, strict adherence to uniform dress standards is to be maintained at all times.
To diligently take and hand over every duty shift ensuring that a full check of the daily occurrence and incident report books is carried out on each takeover of duty.
Comply with all Sodexo company policies/procedures and client site rules and regulations
To support the manager of the pass office and cover when absence from the business
To carry out any other reasonable tasks and/or instructions as directed by management
Ensure staff records are accurately maintained and HR issues are dealt with appropriately and in accordance with Legislation and Company policy.
Liaising with control room team with resourcing planned activities, reactive and ad hoc requests.
Visit sites across the region minimum of 3 sites a week to conduct routine welfare visits for all staff throughout the area of responsibility.
Act as a first point of contact to address any issues that arise on site, from client or customer in a timely manner.
To carry out any other reasonable tasks and/or instructions as directed by line manager.

Must be able to demonstrate effective verbal and written communication
Able to work on own initiative and within a team environment
Able to demonstrate attention to detail and adherence to standards
Computer literate

Desirable:

Experience of working within military environment
Proven experience in an administration role

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A death in Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment
Competitive compensation
Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!
Package Description
37 hours per week
5 out of 7 days (shifts between 06:00-18:00)
£12.85 per hour
Car parking

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About The CompanyAbout Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.