Pathology Administrator

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, 'Caring for life, researching for health, and educating those who serve', assures our unwavering commitment to professional development. What will your duties include? Serve as an administrative point of contact and act as a liaison between the Pathology team, patients, consultants and Pathology providers. Supports the Pathology Team with queries relating to the patient Pathology Testing pathways. Supporting CCL POC Services as well as deputising for the Pathology POC Coordinator in their absence. Supporting the CCL transfusion team and Pathology Quality Coordinator in their quality workflows. Work collaboratively with all CCL Caregivers especially Nurses, HCA, the patient access and business office team's and provide guidance to the patient as appropriate to facilitate a seamless patient journey.

• Manage and prioritise multiple assignments simultaneously and effectively under the direction of the Pathology Contracts Manager and Clinical Institute Leadership.
• Correspond with patients via telephone, e-mail and letter.
• Correspond with Consultants and Consultants secretaries via telephone, e-mail and letter.
• Compose and prepare a variety of correspondence (e.g., medical reports, forms, presentation materials, messages, etc.)
• Provide support and assistance for both the Pathology POC Coordinator and the Pathology Quality Coordinator.
• Deputise for the Pathology POC Coordinator in their absence.
• Provide operational support under the direction of the Transfusion .Practitioner which may entail acting on behalf of CCL Transfusion Team.
• Attend all CCL facility sites as and when required including the hospital, office buildings and outpatient buildings.
• Communicate effectively with other relevant Pathology Laboratories, hospital departments, professionals, etc. to facilitate the patient journey.
• Arrange and schedule meetings and take meeting minutes as required.
• Using in-house electronic medical records system (EPIC); navigating the hospital database system to effectively and accurately obtain and review patient information.
• Maintain patient confidentiality and adhere to data protection principles at all times.
  
  GCSE level or equivalent.
• Biomedical Scientist Degree (Beneficial).
• HCPC registration (Advantage).
• Administration qualifications (Advantage).
• Post grad qualifications (Advantage).
• Experience with working within a Pathology Service setting within an administration role is desirable.
• Experience working in a private healthcare setting is desirable.
• Experience of using Electronic Medical Records Systems is essential.
• Experience of UK Pathology regulations and Accreditational standards.
• Demonstrates exceptional organisational skills and is able to prioritise workload to meet deadlines.
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Able to work in a pressurised environment and take appropriate action
• Ability to build strong relationships and foster teamwork.
• Ability to communicate effectively verbally and in writing at all levels and with a variety of different stakeholders.
• Computer proficiency using Microsoft Office (particularly Outlook, Word, Excel, Power Point).
  
  Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do. If you would like to know more, please email recruitment@ccf.org. Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback. Disclosure and Barring Service (DBS) Check This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions. "Let's deliver World Class care together!" As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity. CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:
• 25 days annual leave (plus bank holidays)
• Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
• Life Assurance, Private Medical & Dental Insurance and Eye Care contributions
• Discounted gym facilities
• 24/7 Holistic Employee Assistance Programme