Pathology Support Officer

This is a substantive role where you will be expected to complete the Level 3 Quality Improvement Apprenticeship
A developmental opportunity has arisen for a motivated and enthusiastic individual to join the NWLP Quality team as a Band 4 Pathology Quality Support Officer. You will be responsible for the administration of the incident management and Quality Management systems within NWLP, which will involve the reporting and following up of incidents, Qpulse management and carrying out audits of the quality management system across all sites and disciplines.
This post will also require your involvement with any administrative tasks required by the quality team including minute taking. Previous experience in quality is not required for these posts as full training will be given. We are a multisite organisation and you will work on a two weekly rota covering all 6 sites across NWLP.
The purpose of this role is to provide an opportunity to develop practical experience and skills whilst working as a member of our team. You will complete the Quality Improvement Level 3 apprenticeship standard., The administration of the incident management systems for pathology which will involve the reporting and following up of incidents
The administration of the Quality Management system software within NWLP (Q-pulse)
Carrying out audits of the quality management system across all sites and disciplines.
Supporting the quality team with administrative tasks
Minute taking

North West London Pathology (NWLP) is an NHS pathology partnership joint venture between Imperial College Healthcare NHS Trust, Chelsea & Westminster NHS Foundation Trust and The Hillingdon Hospitals NHS Foundation Trust. NWLP is modelled as a shared services organisation jointly owned by the three Trusts. The organisation is hosted by Imperial College Healthcare NHS Trust and as the legal entity for NWLP our staff are employed by Imperial College Healthcare NHS Trust.
NWLP is based on a 'hub and spoke' structure; the majority of routine, specialist and non-urgent activity is centralised at our hub site at Charing Cross Hospital. Urgent tests required for immediate patient management and treatment are performed in 24/7 Essential Service Laboratories based on-site within the seven hospital sites in the group.
The partnership has created an innovative and sustainable service that delivers outstanding quality to users and patients alike. This innovative approach allows the service to better manage demand, standardise operations, improve value for money and make use of state-of-the-art technology.
Our values are to be patient-focused, collaborative, expert and caring.