Patient Access Coordinator | Guy's and St Thomas' NHS Foundation Trust

An exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas. Weekend work is mandatory.

Please note that the shift pattern varies and can range from 07:45 - 19:30 and includes weekends on rotational rota basis., The Imaging Radiology service employs over 185 staff and currently operates sub-modalities across both sites inclusive of CT, MRI, Ultrasound, Pain Film X-Ray, Fluoroscopy and Interventional Radiology. In addition Radiology manages locations within the Evelina Unit for specialist Paediatric scanning and several areas within the Cancer Centre outpatients Department.

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.

The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and
appropriate appointments according to their care pathway.

This role includes weekends.

At Guy's and St Thomas' you'll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that people enjoy working here. We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard.

Main Duties
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has
been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their hospital visit to ensure that a mutually
convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments.
This may include sending reminder letters or contacting patients by
telephone, up to seven days before their visit to re-confirm attendance in
line with departmental protocols.
- Ensure that departmental standards are met for patients receiving
notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to
face and over the telephone.
- Ensure that each patient is treated as an individual and their individual
needs are met (ie: appropriate support is in place for their appointment,
such as interpreting support).

- Cover reception and Face to Face areas and covering weekend shifts.

We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure.

You will be working along side a team to which provides a comprehensive administrative and clerical service within the main X-ray, Ultrasound, Computed Tomography (CT), Magnetic Resonance imaging (MRI), and X-ray department to welcome patient and book in patients at our reception areas. Applicants must be able to communicate effectively with patients and members of staff at all levels and demonstrate excellent customer care skills. The ability to work shift patterns and work as effectively as part of a team is essential.