Patient Access and Reception Supervisor

Our Patient Access and Reception Supervisor will work as part of a professional multi-skilled team in the patient access centre/ reception team. Duties will include the effective and efficient supervision of a specific administration team within the patient administration service. They will be required to follow strict adherence and compliance to all Trust policies and procedures, and ensure patients are treated with courtesy, dignity and respect.,

• You will be expected to manage the gynaecology booking team and

outpatient reception area

• Your role will not include budgetary responsibilities


• Book all the gynaecology outpatient appointments for the acute and

community settings within the Torbay and South Devon Healthcare
Foundation Trust

• Responsible for allocating the workload within the team and dealing with any leave required


• Planning achievement reviews yearly and one to one's where appropriate.


• Dealing with clinic management and rota's so that all current clinics are

confirmed and are open/closed as needed

Working for our organisation
The patient access centre for gynaecology is based in Women's Health Unit on Level
5. We book all the gynaecology outpatient appointments for the acute and
community settings within the Torbay and South Devon Healthcare Foundation
Trust.
The team consists of a supervisor and 4 booking clerks/receptionists.
Why Work With Us, + To ensure that patient access/reception clerks have a clear understanding of all administration policies and procedures, ensuring compliance with the Patient Access Policy in their area of responsibility.
+ To ensure the monitoring and compliance of all relevant Trust policies and procedures
+ .To attend meetings when required and action any required changes
+ To ensure data quality issues are addressed and understood
+ To participate in the recruitment and selection process
+ To ensure that staff understand the incident reporting procedure
+ To monitor the Key Performance Indicators and escalate issues to the Admin Team Leader /Practice Manager
+ Act upon agreed 6-week clinical rotas
+ To ensure all calls are dealt with in an effective and efficient manner
+ If referrals are not managed electronically, to ensure that referrals are entered onto the Patient Information Management System (PAS) within 2 working days, informing Co-ordinators of any discrepancies that may affect the achievement of targets.
+ To ensure staff are aware of current waiting list times.
+ To monitor waiting list and PTL information, initiating appropriate action to address problem areas to ensure that patients do not breach the Referral To Treatment (RTT) targets.
+ Ensuring clinics are fully booked.
+ To ensure that new and follow-up patients are partially booked in accordance with specific clinical booking rules, Trust's policies and that patients are given sufficient notification of appointments
+ To liaise with Admin Team leader or Practice Manager where clinic capacity is insufficient to meet national booking targets
+ To ensure that all new staff undergo a local induction process
+ To ensure that all communication with patients and staff is clear and concise and that any complaints are dealt with as soon as possible
+
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.