Patient Access Team Leader

An exciting opportunity has arisen for a highly motivated individual to join the Maternity Admin Team as the Patient Access Team Leader.

Working primarily to support and manage the administrative Team responsible for the booking of Midwifery, Ultrasound, & Obstetric appointments including patients under the care of our Fetal & Maternal Medicine Unit which cares for patients with high risk pregnancies.

The post holder is also responsible for ensuring that the strict timelines for appointments during pregnancy are met, working closely with midwives, sonographers & managers to meet those deadlines.

Maternity & in particular the Fetal & Maternal Medicine Unit, is a high demand, high risk service where understanding the complex pathways some patients are on is essential., Supporting the delivery of the daily operational business of Outpatient Administration & Medical Record Management The post holder will be key in offering a supporting role to both the Service Manager and Operational Services Manager. The post holder must be able to identify pressures and help make recommendations on corrective actions required.

The post holder will support the Service Manager to resolve day to day management issues, helping to ensure that a high quality patient experience is delivered. This will involve supporting the Service Manager to resolve operational issues ranging from basic administration problems to more complex issues requiring support and agreement from various teams.

Attention to detail, ability to absorb knowledge quickly & pass on that knowledge to the rest of the team effectively is an integral part of the role.

If you are looking for new challenge, enjoy learning & developing your skills, are good with people, are a good communicator & are able to navigate & manage change this might be the role for you.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.