Patient Administration Manager

SWB NHS Trust are currently looking for a Patient Administration Manager to join out team.

To provide an efficient and effective patient administration service to support the Trust's ambition to deliver high quality well co-ordinated care for patients and service users and to support consultants and clinical teams to function effectively. This includes:

Actively managing and standardising administrative processes associated with patient pathways in line with national policy guidance and organisational standard operating procedures to ensure effective patient access and waiting list management for the clinical group., Effectively tracking and monitoring patients progress through the Maternity pathway (Antenatal and Postnatal) and neonatal 18 week pathway to ensure good clinical outcomes and a positive patient/parent experience. Escalating and resolving blocks in patient flow and capacity issues with the potential to cause delay to the Service manager and Maternity Directorate team as appropriate.

Managing a large team of administrative staff, ensuring staff are supported to carry out their roles effectively.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding.The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve live