Patient Administration Team Leader

To support the Patient Administration Manager with line management of allocated administration staff including recruitment and managing performance. Undertake quality audits on patient administration and records to support the Patient Administration Manager as required. Review outpatient clinic utilisation daily to ensure enough clinic capacity is available on Choose and Book and that gaps in both clinic are filled/adjusted where possible and escalate potential issues to the Patient Administration Manager when required. Monitoring and maintaining the Medicine Directorate's Outpatients appointment bookings, rescheduling and cancellations ensuring all patients are treated within the 18 Week RTT guidelines and 2WW for cancer patients. To support the Patient Administration Manager with outpatient clinical scheduling and supporting the admin team to set up on the Patient Administration System (Lorenzo) at least 2 months in advance.

• Escalate concerns within team to Patient Administration Manager.
• Identify training needs of the team through supervision and appraisals
• Provide support to Managers of the Trust, consultants, nursing staff and all departments in relation to waiting list initiative clinics
  
  Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are