Patient and Administrative Support Assistant Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

You will provide full clerical and reception support to the Suite 5 Department and undertake general clerical duties for the Nutrition and Dietetics, Occupational Therapy, Physiotherapy, Podiatry and Speech and Language Therapy Services within Suite 5., Provide a professional clerical and reception service to the Therapies and Dietetic Outpatient Department (Suite 5) to ensure that patients, carers, staff and visitors receive a friendly, courteous and efficient service.
To receive patients in a professional and friendly manner, check their documentation details on the Medway and/or EPR (SystmOne) and direct the patient to the appropriate clinic.
Operate a VDU to access the Medway and/or EPR (SystmOne) systems ensuring that accurate patient computer records are maintained and arranging/changing/cancelling outpatient appointments in accordance with local policies and procedures.
To ensure that general clerical duties associated with the administration of the outpatient reception service, such as typing, filing, photocopying, collection of patient notes etc are carried out in a timely manner and to a professional standard.
Track patient medical notes at the request of a member of the Therapy service.
Ensure that documents are produced to high standard, from digitally dictated material or hand written notes and prioritise workload to ensure that required deadlines are met.
Answer enquiries, receive and rely messages, both in person, via e-mail and on the telephone, from patients or hospital staff, using a working knowledge of hospital procedures to maintain a professional front of house and clerical service.
Maintain associated equipment and material including stock items using the departmental ordering system, ensuring that all items are delivered to their final destinations efficiently.
Carry out general clerical duties including processing of referrals, scanning, filing, photocopying, sending and receiving faxes/e-mails and processing post.
Ensure all information leaflets and educational materials used by Therapy Services are produced, updated and printed.
Communicate effectively with GP practices, hospital staff, health and social services, other agencies and external contractors on behalf of Therapy staff.
To be familiar with the Proud to Care and Leading the Chesterfield Way strategies and deliver the aims of these.
You will be expected to work within the team to cover core hours in agreements with locally defined rotas.
To undertake any additional duties deemed relevant to the post.
To act in line with the Trust's CARE values.
To maintain patient confidentiality at all times.
To actively participate in the staff appraisal process.
To be familiar with relevant Operational, Personnel, Health and Safety Policies and procedures, including Fire, COSHH, No Smoking and Alcohol.
Flexible Working
If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.
COVID19 Vaccination
Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.
UK Points-based immigration system
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)
If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.
Communications
Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.
If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on and we will be happy to provide assistance.
Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.
This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

You will possess or be working towards a typing/word processing/IT qualification (or equivalent) and be able to demonstrate knowledge and experience of general office practices. You must also have excellent communication skills, be able to prioritise your workload and work effectively on your own and as part of the admin team.
Experience within an office environment together with experience of dealing with members of the public and general telephone enquiries is essential.

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.