Patient Admissions - Healthcare Assistant

Due to the increase in treatments and care we give to our patients, we have a new permanent opportunity for a Patient Admissions - Healthcare Assistant to join our Theatre team based our unit based at the Royal South Hants hospital, Southampton.

• Are you a Healthcare Assistant with strong administration skills who can effectively ensure a patients pathway?


• How often in your healthcare experience have you performed case management responsibilities on behalf a patient?


• Are you able to manage effectively in a fast-paced environment, yet still ensure every step of every administration process is covered from start to finish?


The Patient Admissions - Healthcare Assistant is fundamental in supporting the patient pathway and enhancing the patients clinical experience, by performing effective pre-operative case management, co-ordination and administration tasks leading up to and including the day of surgery.

This is a permanent position, working 4-day week

shift patterns will be from Monday to Saturday

3 days from 07:00 to 17:00

1 day from 07:00 to 16:30, Reporting to the Theatre Manager, you as the Patient Admissions - Healthcare Assistant will need to carry out calls to patients 72 hours before they are due for surgery. Youll be ensuring they are ready and prepared and confirming due times for arrival to the hospital.

From the offset you will play a very involved supportive role with the patient, ensuring of their fitness ready for surgery through effective questioning, any doubts must be raised to the Theatre Manager for review.

Focused administration and co-ordination will be key in this position, youll be preparing clinical files 72 48 hours in advance to prevent delays, admitting patients and providing them with pre-operation prep on the day of surgery.

Youll be collating pathology and radiology reports, ensuring all notes are maintained to set standards and checking medical files noting if patient pre-assessments and related scans are present.

A main focus of this position would be to very effectively ensure the patient is prepared for their surgery and all arrangements for that patient are well in place. Youll be in regular communication with Theatre staff, Consultants, Nurses and other administration staff, and will look to keep the patient updated and well informed.

This Patient Admissions - Healthcare Assistant position would be ideal for those who have performed the same similar role in the past; managing and ensuring a patients pathway, appointments and smooth clinical operation.

Youll be welcoming, informative and accommodating, adaptable as sometimes you might be having to support a potentially worried and uneasy patient at times.

You will be an effective communicator at all levels both written and verbal with strong IT skills, able to pick up new systems easily.

You will be an experienced administrator with a strong customer focus appreciation, used to working effectivity in a fast passed, busy environment, yet managing that effective communication style.

You will be competent working with personal information and sensitive data and very familiar working within GDPR regulations.