Patient Advisor

Whaddon Healthcare is a GP Training practice with 22,000 patients situated in Bletchley, Milton Keynes.

Whaddon Healthcare are an inclusive and equal opportunity employer, who celebrate and support diversity.

Vision -" To provide an unrivalled healthcare service, admired for everything we do"

Patient Advisors ensure that patients are assisted courteously, efficiently and with empathy, they are an important practice team member supporting others in order that we may provide a caring and efficient service to the patients.

Main duties of the job

To support the online triage and the Duty GP booking and signposting patients.

Receive and direct patients on arrival at the reception desk in a friendly and courteous manner, ensuring their requirements are met professionally and efficiently.

Provide help to patients with general enquiries, and to assist them to make appointments, using the computer appointment system.

Receive, record and direct accurate messages when appropriate and pass these onto other members of the team using emails or the clinical system.

Whaddon Healthcare is made up of two practices: Whaddon Medical Centre and Water Eaton Health Centre. Whaddon Medical Centre was established in the early 1900s and in 2020 formally merged with Water Eaton Health Centre (which was established in 1974).