Patient Care Assistant - The Old Golf House Veterinary Group

The Patient Care Assistant role is one of the foundations of an outstanding veterinary practice, and as a PCA you will be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients. This role will also involve Reception duties, providing excellent customer service to our clients. Some of the duties will include:

• Nursing care to patients
• Assisting Vets and Nurses in restraining animals for treatment
• Reception duties
• Cleaning, walking, and feeding of patients
• Preparation of emergency and operating facilities
• General cleaning and maintenance duties
• Running internal lab samples
• Answering emergency calls
• Covering the receptionist desk, including answering queries, booking appointments and taking payments
  
  An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable
  
  CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day. Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

This is a full time fixed term position (1 year contract). We are a fun and progressive team at Watton and the Old Golfhouse recently won BVA's wellbeing award for large practices,
• Salary will be in line with the National Minimum Wage
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!
Or, if easier, you can find a full list by clicking the link here: CVS Employee Benefits