Patient Care Coordinator

Patient Care Coordinators are the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style.
The main focus of the role is working on our Reception areas at both 56 Dean Street and Dean Street Express. We also run our own Call Centre on site, which you will rotate to. Administration responsibility includes clinical coding on our healthcare software.
We have three late evening clinics per week and open on Saturday's
Please see the attached job description and person specification. Successful applicants will be able to demonstrate they meet the essential criteria in the person specification in their application and if shortlisted, at interview., You will be someone who will ensure that the patient experience is prioritised at all times and who would welcome the chance to assist in taking the services forward as part of a friendly multidisciplinary team.
The postholder will ensure that all patient data is entered into the EPR in a timely and accurate manner.
This will include close liaison with the multidisciplinary team of Medical staff.
Key working relation relationships
+
o Multi skilled team of Doctors,
o Nurses
o Health Advisers in both services
o Administration teams with 10HB and Dean Stree, + To receive all patients and other visitors into the department in a professional, polite and friendly manner.
+ To work in our Call Centre on a shift/rotational basis answering calls from patients, booking appointments or referring to clinical staff.
+ To code patients after attendance for income and public health statistics.
+ To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
+ When on reception, update pt. DNA's and attend patients using the Cerner, and GUM EPR systems.
+ To enter all new patients' full details accurately onto appropriate systems
+ To be responsible for maintaining accurate patients' demographic detail and report any duplicate patient registrations to the Service Delivery Manager.
+ To manage all calls efficiently and professionally within the identified performance standards.
+ To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate
+ To accurately attend all GUM patients as a new, follow up, reschedule or rebook based on their last visit.
+ To accurately process all new HIV patients onto Cerner under a medical number.
+ To effectively diffuse difficult situations with patients and refer to the Reception Supervisor or Nurse in Charge.
+ To arrange and book any additional services that may be required by patients attending the clinic e.g. transport or interpreting services.
+ To maintain patient confidentiality at all times, keeping patients' information private and only allowing access to it by authorised staff.
+ Responsible for ensuring that all clinics are encountered, and RTT outcomes are recorded.
+ To take part in audits of outpatient activity as required.
+ To work a flexible Rota system for the Service, including late clinics and weekends where necessary and providing clerical support to other directorate services where needed
+ Undertake other administration and reception duties at the discretion of the Clinic Manager.
+ Contribute to Service development of the HIV/GUM Directorate e.g. being involved in multi-disciplinary audit/development groups
Please see attached job description and person specification to this advert for further details.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

+ Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
+ If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
+ In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
+ During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
+ Employment at the Trust is offered subject to successful completion of a six month probationary period.