Patient Care Coordinator | Chelsea and Westminster Hospital NHS Foundation Trust

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Chelsea and Westminster Hospital NHS Foundation Trust, Soho, City of Westminster

Full time
Permanent
Onsite working

Posted today, 22 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 80e5cbb9afb74f989b566277cba8e43e

Chelsea and Westminster Hospital NHS Foundation Trust

Full Job Description

Patient Care Coordinators are the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style. The main focus of the role is working on our Reception areas at both 56 Dean Street and Dean Street Express. We also run our own Call Centre on site, which you will rotate to. Administration responsibility includes clinical coding on our healthcare software. We have three late evening clinics per week and open on Saturday's Please see the attached job description and person specification. Successful applicants will be able to demonstrate they meet the essential criteria in the person specification in their application and if shortlisted, at interview. You will be someone who will ensure that the patient experience is prioritised at all times and who would welcome the chance to assist in taking the services forward as part of a friendly multidisciplinary team. The postholder will ensure that all patient data is entered into the EPR in a timely and accurate manner. This will include close liaison with the multidisciplinary team of Medical staff. Key working relation relationships

Multi skilled team of Doctors,
Nurses
Health Advisers in both services
Administration teams with 10HB and Dean Stree, To receive all patients and other visitors into the department in a professional, polite and friendly manner.
To work in our Call Centre on a shift/rotational basis answering calls from patients, booking appointments or referring to clinical staff.
To code patients after attendance for income and public health statistics.
To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
When on reception, update pt. DNA's and attend patients using the Cerner, and GUM EPR systems.
To enter all new patients' full details accurately onto appropriate systems
To be responsible for maintaining accurate patients' demographic detail and report any duplicate patient registrations to the Service Delivery Manager.
To manage all calls efficiently and professionally within the identified performance standards.
To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate
To accurately attend all GUM patients as a new, follow up, reschedule or rebook based on their last visit.
To accurately process all new HIV patients onto Cerner under a medical number.
To effectively diffuse difficult situations with patients and refer to the Reception Supervisor or Nurse in Charge.
To arrange and book any additional services that may be required by patients attending the clinic e.g. transport or interpreting services.
To maintain patient confidentiality at all times, keeping patients' information private and only allowing access to it by authorised staff.
Responsible for ensuring that all clinics are encountered, and RTT outcomes are recorded.
To take part in audits of outpatient activity as required.
To work a flexible Rota system for the Service, including late clinics and weekends where necessary and providing clerical support to other directorate services where needed
Undertake other administration and reception duties at the discretion of the Clinic Manager.
Contribute to Service development of the HIV/GUM Directorate e.g. being involved in multi-disciplinary audit/development groups

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-along with award-winning clinics across North West London.