Patient Care Navigator Team Leader

Tyntesfield Medical Group is seeking to appoint a Patient Care Navigator Team Leader to work with the Operations Manager and the Reception team. Occasional weekend work may be required and some travel to the other sites may be necessary., The purpose of the role is to:

• Be responsible to the Operations Manager for the effective and efficient supervision, planning and conduct of reception duties by the Patient Care Navigator Team.
• Be responsible to the Operations Manager for implementing changes to conduct, planning and supervision of reception duties as agreed with the Operations Manager.
  
  Excellent communication and customer service skills, adaptability and a good level of keyboard/IT knowledge are essential for the above position, coupled with people management skills and the ability to remain calm under pressure. Previous experience in a similar role within the healthcare sector is desirable.
  
  Tyntesfield Medical Group in North Somerset is a 13 Partner General Practice with a patient list size currently of around 33,000 split across four sites: Tower House Medical Centre, Brockway Medical Centre, Backwell Medical Centre and Long Ashton Surgery.
We are a friendly and accessible team providing excellent healthcare in our community. We provide a professional, safe, supportive, and efficient working environment for everyone in the practice. We are a forward-thinking organisation with a strong emphasis on teamwork and patient-centred care.