Patient Contact Advisor - Single Point of Access Team
Hampshire and Isle of Wight Healthcare NHS Foundation Trust, Bedford Place, City of Southampton
Patient Contact Advisor - Single Point of Access Team
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Hampshire and Isle of Wight Healthcare NHS Foundation Trust, Bedford Place, City of Southampton
- Full time
- Permanent
- Onsite working
Posted today, 21 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: c2cfad142fdc46e5bc5c7a8f1d871943
Full Job Description
- Answer all telephone calls in an efficient, courteous, professional and non-judgemental manner. Maintain a high standard of work and remain professional at all times
- Record all data accurately in templates or in the patients' computerised records
- Ensure messages from all callers (patients and Healthcare Professionals) are taken and electronically delivered or appointed to the correct service
- Manage instructions and queries from any Healthcare Professional from any Solent service using policies, Procedures, Directory of Services and Intranet information to advise or signpost
- Create and update patient records, electronic or manual and other relevant documentation
- Cancel & reschedule clinic appointments as requested, ensuring patients are notified of any changes to appointments
- To record all system information accurately, updating call information, registering call backs from patients, and bringing all new information to the relevant line managers attention
Whether you're looking for full or part time hours, we have a pattern to suit you! This role would suit friendly and talkative individuals who are confident talking on the phone and using information systems to record data. We are open 7 days per week from 8am to 8pm, including all bank holidays. You will be included in the roster to work a combination of early, late and weekend shifts (some shifts may have enhanced pay!). Rota's are given 6 weeks in advance to allow you an excellent balance between work and home! We aren't looking for qualified or experienced people, we want you to be driven to deliver a friendly and engaging experience to all our of service users. We're committed to providing you a full induction and training period until you are confident in the role.
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
£24,071 to £25,674 a year Please note for part time hours the salary will be pro rata.