Patient Contact Officer (NHS Talking Therapies Hampshire)

Our vision is for a world where everyone experiencing a mental health issue receives support and respect. Join our passionate, dedicated team and make a difference today.

About the role

This role sits within our Telephone and Referral Centre (TARC) team. A key part of the role is to make sure patients can access the support they need.

Some key duties include booking appointments via our patient database system within contractual targets, answering the main phone, and monitoring messages for risk. Alongside this you will have a range of other administrative duties.

Hours: 30 hours per week (Monday, Tuesday, Wednesday, Friday) with shift working within office hours (8am-8pm), Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

This position is ideal for someone who has some experience in a busy office environment with admin responsibilities. You will need to be highly organised and able to work well under pressure as we are a large and extremely busy service.

It is important you can work at a fast pace with a high level of accuracy when using patient databases systems. You will also need a professional telephone manner and ability to manage difficult situations with tact and empathy.

We're Solent Mind! We're part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.

We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.

Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you're making a difference, you'll also enjoy excellent benefits, including:

• Flexible working to promote a healthy work/life balance


• 25 days' annual leave rising incrementally to 30 days per year (pro rata for part-time)


• Pension plan


• Employee Assistance Programme


• Season ticket and cycle-to-work scheme