Patient Engagement and Involvement Assistant

This post is integral to the trust's commitment to exceptional patient and carer experience. You will participate in ensuring that people feel listened to, action is taken when things go wrong and working in partnership with patients and carers, especially those who are seldom heard to continually develop and improve our services., You will have the opportunity to participate in the success of patient experience and involvement projects across the trust including the real time patient feedback project and service user involvement projects as well as supporting the Friends and Family test, Care Opinion and other feedback tools.

You will receive support and guidance from a friendly and welcoming Patient Engagement team and the role will be an opportunity for you to develop your knowledge, skills and understanding of patient and carer experience., The postholder will receive and respond to day to day enquiries into the department by telephone, email and face to face. This will include Trust personnel, other organisations and the public. You will provide administrative duties relating to service user involvement, patient and family feedback activities, whilst supporting with the patient feedback agenda and provide administrative support with the development of different approaches to gain feedback from patients and ensure that we are sharing the actions as a result of receiving feedback.

The postholder will support the Involvement lead with the management and coordination of patient experience surveys and reach out to wards and teams across the organisation to support the gathering of and learning from patient feedback. You will support patient feedback by entering in a timely manner and appropriate reports are produced as requested by Department Managers whilst adhering to deadlines.

The ability to communicate confidently with people patients, service users, carers, and colleagues is essential, using good overall communication skills.

You will need excellent IT skills and the ability to quickly learn new systems. We are looking for someone who is creative and imaginative.

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!