Patient Engagement Manager

This role is responsible for coordinating all interactions with UKIE patient community stakeholders including patients, patient experts and patient organisations, within the given therapeutic area (TA). The main purposes of this role are to cultivate mutually valuable and sustainable partnerships that improve patient outcomes; to be accountable for the co-creation and execution of TA cross-functional patient engagement plans; to act as the primary point of contact (both internally and externally) for patient stakeholder engagement within the specified TA.,

• Provide oversight and leadership in the creation and delivery of partnerships with patient stakeholders within specified TA(s)
• Act as primary point of contact for all patient stakeholders internally and externally for specified TA (s)
• Develop trusting and credible long-term relationships and partnerships with appropriate National (and Regional) patient stakeholders that aim to create significant value to patients
• Represent patients internally, with integration of the patient voice across the asset lifecycle, being a role model for patient-centricity within designated TA(s)
• Collaborate with all patient stakeholders to listen, empathise, understand and describe the patient experience, highlighting key painpoints across the patient journey
• Partner with patient stakeholders and other key external stakeholders and cross functional team members to lead on the co-creation of solutions for key unmet needs, delivering value to patients, the healthcare system and Boehringer Ingelheim
• Ensure that patient and public solutions are to set standards of high-quality information
• Responsible for creating innovative strategic programmes that align with patient needs as well as the company's strategic objectives and specific therapeutic franchise goals, executing these with patient stakeholders through robust partnerships based on transparency, trust and value to patients
• Develop strong working relationships with local cross-functional teams and OPU/Global Patient Engagement Leads/Patient Advocacy Managers within specified TA, ensuring insights are shared interchangeably in order to enhance or alter UKIE plans e.g. Integrated Customer Plans (ICPs) and pipeline asset plans
• Core/asset team lead for Patient Engagement, leading the development of overarching UKIE PE strategic plans for the specific TA across the entire life cycle, with a high degree of influence and alignment with the cross-functional team and leadership teams
• Use extensive knowledge of the space to determine direction and to influence key internal stakeholders, including working closely with Global team to provide expertise and input into the Global TA strategies
• Amplify the TA work already taking place and support the business through co-ordinating and linking colleagues with relevant patient stakeholders for planned TA activities, including (but not limited to); health technology appraisals, pipeline activities, clinical trial activities including trial awareness or UK-specific activities, communications including disease awareness, policy shaping, joint/collaborative working, real world evidence, regulatory submissions, multi-stakeholder panels, medical and patient education
• Partner with Regional cross-functional field teams in strategic accounts to consult (or lead on) Regional patient engagement activities linked to TA integrated customer and healthcare affairs plans
• Educates the cross functional TA teams on the value of patient engagement (as appropriate), using extensive knowledge and experience in the area to give examples of best practice as well as learnings from the past to inform the future
• Leads on high priority, high impact patient advocacy projects/programmes, with the support of the Patient Engagement Lead, Coach and prepare our cross-functional teams to bring exceptional vale to our patients and partners by being highly skilled, knowledgeable and engaged
• Work closely with our customers to uncover their unmet needs and co-create joint value, embracing strategic opportunities across the lifecycle
• Leverage and contextualise awareness of the healthcare ecosystem to address customer and patient unmet needs being able to support patient access, working with the cross-functional team
• Capture, interpret and leverage clinical and patient-generated data to inform and enable new models of care
  
  Qualified to degree level
• Healthcare professional qualification/experience an advantage
• At least 5 years experience in pharmaceutical industry including National settings, International experience welcomed
• Extremely knowledgeable in patient advocacy landscape - Local (Global/EU an advantage) level experience in Patient Engagement with established positive relationships with patient stakeholders and communities
• Experience of working for a patient organization and/or established networks with patient organisations an advantage
• Experience moving single-disease to multi-disease thinking through thought leadership
• Experience in policy shaping based on patient needs
• Ability to travel on occasion within the UK & Ireland for this office-based role
SKILLS AND EXPERIENCE
• Demonstrable compassion for people, patients and their families, demonstrating high levels of patient-centricity and putting patient needs at the centre
• High levels of integrity, empathy, respect and curiosity
• Excellent interpersonal skills: strong verbal and written communication skills
• Strong project management skills with seamless execution of tactical plans
• A team player with ability to work collaboratively and establish positive working relationships with external stakeholders and colleagues within a matrix organisation
• Willingness to 'roll up sleeves' to generate results
• Ability to work in an agile and iterative way with patient stakeholders and internal colleagues, flexing and change course according to a changing external environment and internal needs whilst demonstrating ongoing commitment to patient-centricity
• A thorough understanding of compliance, including ABPI and IPHA codes of practice, related to patient organisation engagement
ROLE COMPETENCIES
• Deep TA knowledge and empathy to discover critical insights and define local asset/ indication patient engagement strategies and key initiatives
• Empathising with patients and carers, identifying insights and underlying needs to become more patient-centric
• Leverage deep emotional intelligence to establish creditability, reliability and meaningful relationships with partners to drive success
• Intentionally build robust networks of influence across key internal and external stakeholders to support both patient and BI priorities, negotiating strategically