Patient Experience Coordinator - A&E

The post holder, after the necessary training and induction, will be an integral member of the multidisciplinary outpatients' team, assisting the team in ensuring improved patient experience, service efficiency and provision of an efficient and comprehensive patient pathway. They shouldhave the ability to work independently as well as working closely with other members of the team.

The post holder will be a key member of staff and will be integral to the success of the hospital, thanks to their interactions with both clinical staff and patients. The patient experience coordinator will typically spend time assisting patients and their carers/families in the reception and waitingareas, sometimes spend time talking with patients that are in need of companionship. They are responsible for ensuring the safety and well-being of service users, and should always work in a manner that promotes the dignity and human rights of patients and clients.

The post holder will support the outpatient clinics working alongside the multidisciplinary team within the service.

Main duties of the job

Assist patient and their families/carers with way finding to ensure they check in at the correct clinic .

Assist patients with checking in to clinic, using the patient kiosk if appropriate, reinforcing that patient will be seen in appointment time order, not arrival time.

Inform clinical Senior Nursing staff of patients who require prioritisation - those with poor vision, decreased mobility, patients with helping hand stickers so that they are seen in a timely manner by the clinical team

Assist patients with mobility issues, assist as required into the clinic bay.

Ensure that patients in waiting area are aware of how they can get refreshments while in clinic reassuring them that if they leave the clinical area to make calls they will not miss their appointment slot.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling serviceo Learning and development opportunities

Easy and quick transport links

A range of attractive benefits and discounts

Access to Blue Light Card and other NHS Discount Schemes

Free Pilates classes

Full support and training to develop your skills

Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.