Patient Experience Facilitator

The Patient Experience Team is looking for a highly motivated and well organised individual to work in this busy and successful team to support the Trust in managing the patient feedback reporting, public and patient engagement and delivering patient experience improvement initiatives. You will be aligned to the Outer North West clinical division and you may also be required to work across providing support to the other divisions. The base for this position is Wembley. You will be required to work with a range of internal and external stakeholders including our staff, commissioners and our public and patients, therefore you will have excellent interpersonal skills. You will also be required to deliver training and present reports at meetings. Due to the nature of the work you will be able to work under pressure and to tight timescales., The post holder will: Be responsible for promoting and facilitating the development of effective patient experience improvement programmes across the Trust and Divisions. Provide direct, consistent, and systematic support to the Outer North West Division at team level with particular emphasis on patient experience performance and targets and co-management with the service of associated Improvement action plans. Where required work with the Division to present its performance at a range of meetings relating to patient experience, especially the Trust Patient Experience Group. The post holder will manage specific project work in a number of areas as agreed with the Assistant Director of Patient Experience. This role will mean directly delivering key parts of projects as required., Interview arrangements will be communicated via email so please check your email regularly following the closing date. At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, gender identity and expression, ethnicity, religion, and disability. We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks: Disability and Wellbeing Network (DAWN) Race Equality Network Rainbow Network which supports LGBTQI staff. Each network has a champion who is an executive director at the Trust and they hold regular meetings to discuss issues and make plans to improve CLCH. The CLCH Equal opportunities statement is on our Website Equal opportunities :: Central London Community Healthcare NHS Trust (clch.nhs.uk)

Just as we care about our patients' wellbeing, we care about yours! We can offer you: + A comprehensive induction into the community service followed by a local induction to introduce you to the role + Car lease scheme

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+ Flexible working options + Annual travel card loan + Training, support and development in your career To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits