Patient Experience Feedback Facilitators

The Newcastle upon Tyne Hospitals has a unique and exciting opportunity to work as part of the Patient and Staff Experience Team. This is a new flagship programme for the Trust that has been supported by our Charity. We are keen to recruit 5 Patient Experience Feedback Facilitators to work flexibly on a full-time basis for a fixed term period. This role will play a key role in supporting the Trust's commitment to listen to patients, families, and staff and act on their feedback. As a Patient Experience Feedback Facilitator, you will visit wards daily to talk to patients about the quality of care and treatment they are experiencing. You will be trained to use an approved questionnaire and have kind and caring conversations with patients whilst they are still in our care. With excellent listening skills you will accurately record information that our teams need to help them continuously improve. If you are committed to the NHS, are good at organising your time and like working with people from a variety of backgrounds, then this may be the job for you.

• Interview Date: 18 &19 December 2024
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy., As Patient Experience Feedback Facilitator you will have daily contact with both patients, families and staff, listening to their personal experiences of how it feels like to be cared for in Newcastle Hospitals.
You will have a diverse range of wards to visits, which will care for people of all ages and backgrounds. Being able to adapt to individual communication needs will be key to having valuable conversations to truly understand our patients' experiences of being in hospital. The feedback from patients is provided to wards in a timely manner, therefore being highly motivated, flexibility and being able to manage your own workloads will help you be successful in this role. There may also be the opportunity to be involved with the work of the wider team which includes complaints, equality diversity and inclusion, patient information, interpretation and translation and staff experience, which will offer you a greater knowledge set and development of new skills.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site) o Newcastle Dental Hospital o Newcastle Fertility Centre o Northern Centre for Cancer Care, North Cumbria o Northern Genetics Service o Cramlington Manor Walks These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.