Patient Experience Feedback Facilitators

The Newcastle upon Tyne Hospitals has a unique and exciting opportunity to work as part of the Patient and Staff Experience Team. This is a new flagship programme for the Trust that has been supported by our Charity. We are keen to recruit 5 Patient Experience Feedback Facilitators to work flexibly on a full-time basis for a fixed term period. This role will play a key role in supporting the Trust's commitment to listen to patients, families, and staff and act on their feedback. As a Patient Experience Feedback Facilitator, you will visit wards daily to talk to patients about the quality of care and treatment they are experiencing. You will be trained to use an approved questionnaire and have kind and caring conversations with patients whilst they are still in our care. With excellent listening skills you will accurately record information that our teams need to help them continuously improve. If you are committed to the NHS, are good at organising your time and like working with people from a variety of backgrounds, then this may be the job for you. + Interview Date: 18 &19 December 2024 + 37 Hours 30 Minutes/Week + You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE, As Patient Experience Feedback Facilitator you will have daily contact with both patients, families and staff, listening to their personal experiences of how it feels like to be cared for in Newcastle Hospitals. You will have a diverse range of wards to visits, which will care for people of all ages and backgrounds. Being able to adapt to individual communication needs will be key to having valuable conversations to truly understand our patients' experiences of being in hospital. The feedback from patients is provided to wards in a timely manner, therefore being highly motivated, flexibility and being able to manage your own workloads will help you be successful in this role. There may also be the opportunity to be involved with the work of the wider team which includes complaints, equality diversity and inclusion, patient information, interpretation and translation and staff experience, which will offer you a greater knowledge set and development of new skills.Working for our organisation Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust, + Liaise with Ward Managers to arrange appropriate times to visit wards to speak with patients and carers + Organise your own working day to visit wards to speak to patients and collate their feedback + To record patient feedback accurately on the templates provided + To report the feedback on the required software/spreadsheets in an accurate and timely manner as a resource and advisor to Trust staff in respect to collating patient experience data and the process which is agreed to do this within this programme of work + To escalate any immediate concerns to the person in charge of the ward As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay. Important note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay. Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We're in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups. Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.