Patient Experience & Information Coordinator

You will be a key point of contact for staff needing patient experience services. You will help ensure that patient information is organised, up-to-date and meets diverse needs.
You will provide a comprehensive administrative service to support the operation of the patient experience team - and information resources for patients and families., The post holder will be responsible for undertaking a wide range of administrative duties, which include but not limited to; inbox management, database handling, resource promotion, organising rotas and seeking feedback.
To act as a focal point of contact and be responsible for the dissemination of information, messages and enquiries for the team, liaising with staff from across the Trust, patients & families, other health professionals and external partner agencies.
This role is office based at Birmingham Children's Hospital, but the postholder will need to work from other sites including Birmingham Women's Hospital.

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.