Patient Experience Support Officer

Are you looking for a new challenge, where you can have a positive impact on patient experience and where no two days are the same?,

• Deal sensitively with concerns and complaints from service users, carers and members of the public predominantly by telephone and email.


• Liaise effectively with staff at all levels of the Trust to resolve issues and answer enquiries.


• Ensure responses are provided within agreed timescales by working in a highly organised way.


• Maintain various databases to ensure accurate records are continually maintained.


• Implement and maintain effective manual and electronic filing systems.


• Work flexibly, being able to adapt and coordinate plans at short notice to attend or coordinate meetings or training.


• Put the patient at the heart of everything you do, acting as an ambassador in resolving their enquiries and providing an excellent service on behalf of the Trust.
  
  We are looking for a Patient Experience Support Officer to join our Quality Directorate, working within the Patient Experience team for 21 hours per week.


The Patient Experience team provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public about NHS care.

We are looking for someone who is able to demonstrate a patient-focused approach, with the desire to support the provision of an accessible service to patients, their relatives and carers.

You must be enthusiastic and motivated, demonstrate sensitivity and tact, and possess excellent communication and interpersonal skills and be able to manage conflict, sometimes dealing with distressing situations.

You may also be required to travel to other sites as and when required.

In addition to helping others, this role is an excellent opportunity to develop your skills and support your career progression.

Derbyshire Community Health Services has been rated as an 'outstanding' trust by the Care Quality Commission; we have achieved this by providing high quality patient care within an inclusive organisation that works together and shows care and compassion for each other.

There has never been a more exciting time to join us as one of the largest specialist community NHS providers in the country - one that is also among the very best NHS employers as voted by its own staff and by CQC

The way the NHS works is changing; care outside of traditional hospital settings is quickly becoming a much larger part of what the NHS does.

As a leading community provider, we are at the forefront of this exciting future, joining-up services in local communities to better meet the individual needs of our patients.

DCHS is a top performing NHS Trust that strives for innovation and improvement for the service and individuals that work within it, we currently have the following opportunity available.