Patient and Family Support Hub Manager

A unique and exciting opportunity has arisen to lead and shape a new service at UHS, building on the success of the current Patient Support Hub, the new 'Patient and Family Support Hub' will be situated within repurposed estate on site at UHS, the role will be to manage the Hub through a redesign and ensuring that well being and key support services are available to our patients and their families. It is essential that the successful candidate has a passion for patient and family experience and supporting the clinical teams at UHS.,

• Provision of a multi-purpose Patient and Family Support Hub for all patients, carers and loved ones to address and reduce both health and disease inequalities.
• Creation of a central point for patients, carers and loved ones to come for support when requiring additional support to improve their accessibility to Trust services.
• Improvement of wellbeing support for patients on the waiting list through the 'waiting well' service, creating equitability in access to counselling and education on coping mechanisms.
• Access to respite services for unpaid carers to improve the provisions available to them and to support carers in caring for their loved one.
• Reduce the dehumanisation of hospital-bound patients, bringing the outside world into the hospital with services such as a hair salon, nail bar and a mock living room designed to boost patient wellbeing and help them to feel more recognisable.
• Provision of a private space for long-term stay or end-of-life patients to ensure that there is room away from the clinical environment, supporting a positive palliative care experience.
• Access to a private room specially designed to be learning disability and autism friendly to create space for patients.
• Improve access to community support for patients and loved ones with drop-in sessions and signposting available for services such as Citizens' Advice or community support services., Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

Specialist training/equivalent experience in health care services, information services, charitable organisations or heath and well being. -Extensive experience at band 6 or above (or equivalent). - Experience of policy development and implementation. - Understands information and support needs of patients. - Ability to work core hours and full time

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. Due to the nature of this role and service, this role is on-site and the hours are as advertised. Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.