Patient Flow Facilitator (Band 3)

To coordinate the patient journey through the Emergency Department. To facilitate the achievement of the national targets to ensure that patients are seen, treated, admitted or discharged within four hours of their arrival.
Ensures that the department is clean, tidy and provides a safe environment for patients and staff.
To offer administration support within the main ED department as required.
To be the patients and relatives point of contact, ensuring support for them in the clinical environment providing information regarding progress and timescales bearing in mind changes in clinical priorities that may delay their treatment.
Basic supportive nursing care for patients in ED eg: ECG recording, physiological observations etc
Jointly responsible for stock ordering via the Trusts electronic ordering system.
Assisting department staff to reflect on issues of patient flow performance in ED related to the 4 hour operational standard and ambulance turnaround times., + Take an active role in the coordination, informing patients within the ED department
+ Act as a focal point for staff in the facilitation of an improved flow/ movement of patients in and out of the department at all points of the journey. Identifies and understands obstacles to patient flow and actively works to support removing
+ In conjunction with the Nurse in Charge and Consultant in Charge, escalate any issues to the Clinical Site Manager that may impact on capacity and flow.
+ Ensure all those involved in the current and onward care of the patients carry out their assessments and related activities in a timely manner; this will require liaison with other professionals including doctors, nurses, and the wider multi-disciplinary team.
+ Makes judgements related to effective patient flow in the ED and wider health
+ Liaise with the nurse in charge, medical staff, and wider services to maintain information
+ Liaise with the nurse in charge to arrange patient transfers to the wards or patient transport and maintain systems to ensure that this happens in a timely
+ Provide a patient liaison role to ensure that patients and their relatives are fully informed, in the right place and at the right time and aware of any possible issues.
For further information and full details of the job role, please see the attached job description and person specification., + Help to develop strong working relationships with ward teams, patient flow team and colleagues from across health and social care to contribute to a culture that ensures patients are in the right place at the right time.
+ To possess good communication skills in order to liaise with a wide range of people, both internal and external to the service and trust, on a range of personal and administrative issues, some of which will require independent judgement.
+ Work without direct supervision within defined parameters and has agreed standards and results to be achieved.
+ Exercise judgement in relation to all enquiries, resolving, bringing to the attention of the department team or redirecting as appropriate.
+ Maintain strict adherence to trust and departmental policies and systems in particular those relating to patient confidentiality data protection.
+ Communicate with a wide variety of directors, managers, consultants, senior nurses, hospital staff, other agencies, requiring effective interpersonal skills.
+ Actively participate in discussions about services/ policy developments and other organizational initiatives that affect professional and working environment., Undertakes data collection for surveys and audits as
+ prepares and maintains a clean, tidy and safe environment for patients, staff and visitors
+ Uses physical skills to manoeuvre patient, trolleys and equipment in a manner that protects the patient and environmental
+ Works within the ED setting, which will require the post holder to be involved in stressful situations and
+ Creating lists of patients for discharge using existing templates and IT systems
+ Contribute suggestions for the improvement of clerical and administrative services to support the deliver of objectives within the department
+ Ensure that all information received within the department is handled confidentially.
+ Treat everyone with equity and respect and ensure appropriate standards of behaviour are maintained within the department
We are happy to discuss flexible working opportunities.
NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.
If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £41.90, Standard £21.90 or Basic £21.90) from your first full months salary. This is a condition of your employment.
In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Click here for the privacy policy)
You are encouraged to participate in the DBS Update Service and pay the £13 cost per year.
We encourage applicants to receive the Covid-19 vaccination but this will not be a condition of deployment with the organisation. We will be asking applicants to share their vaccination status as part of our normal pre employment screening but this will not affect their employment status with the Trust.

+ Makes judgements on facts and situations: continually assessing the patient journey times and acting to improve patient
+ Problem solving on a daily
+ Able to demonstrate own activities to less experienced
+ Provides and receives routine information, able to utilise tact and persuasive skills
+ Is required to demonstrate an ability to be empathetic and
+ Communicates with patients, relatives and colleagues using a range of communication skills including verbal, written, interpersonal and
+ Is aware of te changing circumstances / needs and proactively responds by discussion and negotiation with associated staff

At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people's age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you'll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future - a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust., We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA.