Patient Liaison Officer

An excellent opportunity has arisen within Willows Medical Practice for a Patient Liaison Officer to join our friendly practice team.

We are a growing GP surgery with 4 ambitious Partners and just under 7,000 Patients

Referred to as a "Patient Liaison Officer you will be required to provide the first point of contact for patients and assist them in accessing the appropriate service or healthcare professional. Excellent organisation skills and a passion to deliver exceptional customer service are essential for the role.

You will be required to undertake a variety of administrative tasks to assist in the smooth running of the department including answering the telephone, booking appointments, providing face to face receptionist duties to our patients and other administrative tasks to maintain an outstanding patient experience.

The successful applicant will need to have experience of providing high standards of customer service and thrive on working as part of a team.,

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.


• Receive, assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way.


• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.


• Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies Sign-Posting patients and visitors to the correct departments and services., We pride ourselves on our great access, from8.00am to 18.30 Monday to Fridayand on the day appointments are always available,


We offer a full range of GP online services, giving our patients access to the practice 24/7/365 via your computer, mobile or tablet. Our Patients can consult online with a GP using accuRx, manage their appointments, request repeat prescriptions and look at their medical record online.

Our clinical team includes GPs, Practice Nurses, PA, ANP and Phlebotomist / Healthcare Assistants.

We are a dedicated and friendly GP Surgery in Chigwell with just under 7000 patient registered. All of our patients have named GPs, so we can offer continuity of care for our patients and their family.