Patient Pathway Administrator

Dealing with incoming mail and results/reports.

Managing patient queries and ensuring the patient pathway runs smoothly and efficiently

Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.

Establish and maintain admin systems/databases

Adding patients onto Careflow and maintaining waiting lists

Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines.

Answer telephone queries and escalate appropriately.

Undertake peer audit of clinical correspondence to ensure a high standard of accuracy and quality of work.

Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner ensuring timely handover to relevant staff.

Book appointments using necessary important clinical information to ensure patients are seen on their pathway without delay.

Manage e-mail accounts to retrieve key tasks then record and take any necessary action as appropriate.

To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.

Ensure RTT (Referral To Treatment) patient data quality is accurate at all times.

Adapt a flexible attitude to meet the needs of the service, taking into consideration each departments unique specialty and the subsequent requirements of such specialist services.

Provide cover for PA colleague during times of sickness and annual leave.

Undertake any other duties which may be reasonably required.

Promote an open friendly working environment.

Adhere to Trust policies and procedures relevant to your position.