Patient Pathway Administrator

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Trust Elective Access policy., Provide primary administrative support to named Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and administrative duties as required. Support patients under the Clinicians care by administering relevant diagnostic investigations and expediting in line with the 6 week diagnostic pathway and 18 week Referral to treatment (RTT) pathway. Review clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. Produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision. To assist the Patient Pathway Team Leader and the Patient Pathway Manager with the management of the Diagnostic Patient Tracking List (PTL). Liaise with Inpatient Waiting List, Outpatient Booking and Cancer Access Teams to monitor the 18 week RTT pathway and Cancer Access Standards. Scheduling in-patient encounters and out-patient clinic appointments as necessary. Working with the Service Manager and all staff responsible for monitoring the 18 week pathway (RTT) and Cancer targets for patients awaiting treatment to ensure compliance, intervening where necessary to expedite appointments / surgery to avoid breaches. · Act on queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• GCSE or equivalent in English and Maths, grades A-C
• Good knowledge of patient pathways
• Understanding of patient priorities and performance targets
• Thorough knowledge of healthcare administrative systems and processes, Experience of using a full range of IT/Patient data systems including; Microsoft Office: Outlook, Word, Excel EPR/CRS
• Previous experience within the NHS/public sector
• In-depth understanding of Medical Terminology appropriate to specialism
• Confidentiality and Data Protection Health and Safety Equality and Diversity
Desirable criteria
• An understanding of the Trust's Elective Access Policy
• EPR Experience, Accurate data entry, typing and checking skills, Pays attention to detail
• Manages and interprets data correctly to inform decision making
• Maintains high standards and quality of work, Completes tasks on time (accurately and to a high quality)
• Organising, planning and prioritising skills, A good team worker, Makes a positive contribution to effective multi-disciplinary team working, Supports others in their work
• Takes responsibility for own actions, behaviours and achievement of work objectives and goals
• Excellent customer care and communication; Ability to speak clearly and concisely; Ability to communicate effectively with people from diverse backgrounds and Ability to adapt communication style as required
• Effective complaints handling, Appropriate assertiveness skills, Basic conflict resolution skills
Desirable criteria
• Evidence of interacting with a wide range of people Presentable, smart appearance
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.