Patient Pathway Administrator Neurology

£29114

Oxford University Hospitals NHS Foundation Trust, Oxford

Full time
Permanent
Onsite working

Posted 2 weeks ago, 2 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 7883861f568442c39f7beb4321b3dbc2

Oxford University Hospitals NHS Foundation Trust

Full Job Description

1. Provide primary administrative support to all clinical staff, primarily consultants, and all patients under their care, including diary administration, correspondence support and other administrative duties as required. 2. Act as a first point of contact on the telephone and by email for patients, relatives, GPs and any other relevant agencies, answering or re-directing queries in a timely manner, as appropriate. Similarly, responding to queries from elsewhere in the Trust, for example, the Patient Contact Centre, and ensuring these agencies are informed of any changes to local processes. 3. Use Trust digital transcription systems to produce high-quality clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress within local and national target timeframes. 4. Open and prioritise incoming post, ensuring supporting information is available when appropriate. Take responsibility for ensuring urgent items are actioned in a timely manner, escalating to other clinical staff or admin team leader where required. 5. Likewise, ensure investigation results are reviewed by clinical staff in a timely manner. 6. Ensure all relevant patient information, including the referral, diagnostic results and other relevant correspondence, is available in a timely manner and filed in the patient's medical records, liaising with other departments and healthcare organisations as required. Acknowledge the sensitive and complex nature of this information and uphold the highest standard of confidentiality at all times. 7. Maintain accurate and current filing systems and electronic databases. Ensure letters, clinical reports, diagnostic test results and other relevant correspondence are filed in the correct patient notes in a timely manner, including using the electronic patient record system (EPR). 8. Work closely with the wider administrative team and clinical staff to ensure patients are admitted within local and national access targets, expediting appointments and procedures as required. Assist the Unit Manager with managing patient tracking lists (PTL) by monitoring all elements of the patient pathway, including diagnostic investigation, correcting data quality issues and escalate any patients who cannot be seen within relevant Elective Access targets in a consistent and efficient manner. 9. Assist the Outpatient bookings team with processing new referrals via the GP e-Referral system (ERS), registering patients, making outpatient appointments and ensuring patient details are correct. 10. Support the Unit Manager in responding to any patient advice and liaison service queries (PALS) or formal complaints by collating background information and conducting audits as required., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We are looking for self-motivated, enthusiastic individual to join us as a Patient Pathway Administrator working in the Neurology Team . This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communicational skills with a strong secretarial background preferably within the NHS. You will be expected to liaise with staff and colleagues at all levels. You will have proven secretarial skills with the ability to prioritise and manage your own workload to tight deadlines. You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurised and busy environment.,

Administrative/Secretarial experience
Competence in use of various computer software packages
EPR trained (Training available), Previous experience within an administrative /PA role
Experience of working with the general public
Previous NHS experience, Competent e-mail and database user
Highly organized and have the ability to coordinate and prioritise own workload
Ability to work as part of a team, Ability to have enthusiasm and motivation whilst encouraging this attribute in others
Excellent telephone manner
Experience of dealing with stressed/upset individuals in an empathetic manner.
Evidence of interacting with a wide range of people

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.