Patient Pathway Co-ordinator

We are looking for an experienced Patient Pathway Coordinator to join our Patient Administration Team to be based at our Southampton hospital. Our administration team is organised by three teams - Reception and Referral, Mid-Pathway/Outpatients/Endoscopy and Surgery Bookings Team. Each team is responsible for all appointment bookings, from the first Outpatient visit, to surgery and post-operative reviews and includes liaison with referrers and external providers of diagnostic services. As an integral part of the hospital, you will have a high level of patient contact over the telephone and in reception areas. Our focus at all times is on ensuring that our patients receive high quality service and treatment quickly, in clean and comfortable surroundings. This is a full-time permanent position (37.5 hpw) Working 7.5 hrs pd Monday to Friday on rota shift pattern basis Some flexibility to cover sickness and annual leave This position will see you accountable for assuring the effective booking of surgical treatments for our patients. This position would be ideal for those who have performed the same if not very similar role in the past; managing the booking and potential cancellations of client bookings and all the following ups, documentation, communication and notification that would be involved. You will be answering and documenting phone calls from patients, GP surgeries and other hospital departments on all aspects relating to booking appointments, patient admissions and patient referral letters. It will be your responsibility to identify and register all new patients and manage their referrals, you will need to confidently answer questions and provide advice to patient's regarding their appointments. As the Patient Pathway Co-ordinator, you'll be playing a patient focused and supportive role, you will be keeping in contact with patients on waiting lists to offer earlier or newly available appointments, contacting them prior to their appointment to set their expectations.

• Previous experience of working in an administrative or secretarial role within a healthcare environment
• Ability to demonstrate high standards of verbal and written communication
• Ability to deal with matters of sensitive and, at times distressing, nature
• To be fully conversant with all Microsoft Office software
• Ability to learn and use internal and external IT systems
• Ability to prioritise a constantly changing workload and remain calm under pressure
• Time management and organisational skills
• Clear understanding of the need to maintain confidentiality in all areas of work including phone conversations, written materials and processes
Everything we do is focused on providing a high standard of safe and effective patient care. When you're part of the Practice Plus Group team, you don't just have a job, you have a career!

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.